There are some common questions that users often raise when publishing chatbot to a Facebook Page, if you've ever come through any of them, this documentation is definitely for you:
To connect your chatbot to a Facebook Page and make it go live, you firstly head up to Connect > Facebook Messenger on the top of sidebar. If you're having trouble connecting a Facebook page to BotStar, please follow these basic requirements:
Take a role as an admin on Facebook page and the BotStar account is linked to Facebook account
Give all permissions to BotStar to integrate to your Facebook account
Create at least one Facebook page if you don't have, assign your bot to this Facebook page
Take a role as an Admin of the Facebook Page
You need to be an Admin of the Facebook Page that you are trying connect. Page roles like Editor or Moderator don't have enough permissions to connect chatbot. Having this page in your Business Manager also isn't sufficient.
Choose Facebook Page to allow BotStar chatbot platform to access
When you log into BotStar via Facebook account, please note that you can choose All Pages to give BotStar permissions to access all pages or select the right page you want to allow BotStar to access. All of these pages are displayed in Facebook Page Assignment (Connect > Facebook Messenger)
BotStar has all the required permissions with your Facebook account
Once you are a page Admin, please make sure that you have granted BotStar app the sufficient permissions, which you can see in Facebook Business Integrations.
Here are some required permissions you can grant BotStar app:
Manage your Pages
Send messages from Pages you manage
Show a list of Facebook Pages you can manage
You can also completely remove BotStar from your Business Integrations, and then try connecting the page again.
Make sure you assign your chatbot to a Facebook page
Once you completely design and setup your chatbot, please head up to Connect > Facebook Messenger and Assign the Facebook page that you want to publish your chatbot to.
Note: Remember to Update your chatbot if you make any changes on your chatbot although you've already assigned to a Facebook page.
If you did not find any solution for your page above, please reach out to support and be helped out by:
Messaging us through the chat bubble in the bottom right corner on BotStar homepage.
Posting on Faceboook Community or sending us via App Support.