Let's do an overview of the Bot
Settings and explore how to set up your chatbot and customise it.
Bot name: Type the name of your bot. This is an internal name to BotStar App, not for public recognization, you need to configure name per target platform using Settings / General
Set up Bot Name
Bot Timezone: This is a Timezone of where your bot is based in.
Set up Bot's Timezone
Note: When using
Broadcaststo send messages to the subscribers, if you choose Bot's Timezone, messages will be sent based on the bot timezone in general settings.
Set up Timezone in Broadcasts
Languages: You can set the language for your bot by selecting Primary language. Primary language is used as default language for your bot. If bot operators want to design a multi-lingual bot, they can add Secondary languages and use
Change Editing language button to switch between languages throughout BotStar platform.
Set up languages
Danger Zone: When bot operator wants to delete the bot, just type in the name of the bot in Delete this bot. Please be certain! Once you delete a bot, there is no going back.
Delete a bot
Behaviors will help bot operator to build a more natural and human-like chatbot, including:
Read Receipt: mimic human behaviour as if your bot is reading or typing a message.
Typing Indicator: set the time how long your bot pretends to type a message. This setting is applied to all blocks. However, you can adjust typing time for each block individually.
Tip: Blocks with long contents and following blocks should have a longer than usual so users can have time to digest without being bombarded.
Human Takeover: You can manually takeover any conversations from BotStar Inbox, and/or Facebook Page's Inbox. You can control the expiry of the sessions. We also provide options to switch on or off human takeover mode automation.
Human Takeover Settings
For more details, please see our documentation about Human Takeover.
Greeting: Set up First-Time Greeting Message. This message will be shown to first-time users.
Set up Greeting Message
And here is what you get:
Auto Fallback when bot can not respond: This is the safe guard message that your bot will always refer to in case it does not understand user response. You can choose a block in Flow Editor to reply chat users in case bot can not respond. For example, choosing block
Bot cannot understand to respond chat users
Auto Fallback when bot can not respond
Here is what you get:
Auto Fallback Message
Learn how to use fallback block and avoid dead-end message at this documentation
Assist user navigating upon Dead-end Message: If the chatbot operator want to avoid dead-end conversations with customers, they can enable a quick reply option to allow user to go back to the selected block and keep a text conversation going.
Assist user navigating upon Dead-end Message
Here is what you get:
Avoid a dead-end conversation
Learn more about
Integrations in the articles listed below:
Publishing settings, you can deploy your to Facebook Messenger or Website. Learn how to publish a chatbot on:
Bot owner can invite collaborators to manage and edit the bot via email. In addition, bot owner can authorize collaborators by adjusting their permissions per feature:
None: Collaborators cannot do anything on your bot
View (view only): Collaborators can only view your bot
Edit (view and edit): Collaborators can view and edit your bot
You can set Global Variables for your bot. Global variables can be used at any place where you want to replace text with. Global variables are often used for text that are repeated often like your brand name, contact number or address etc. You have to fill:
Name: Global Variables name
Value: Global Variables value that you want to display
After setting up Global Variables, you can insert global variables in
Flow Editor. Be aware that if value of your variable is too long, the output message will be cut off by our system.
Insert Global Variables
Learn more about Variables