Let's do an overview of Configuration and explore how to set up and customize your chatbot.
Owner: Choose the owner of your chatbot. This is you by default, but you can change it depending on your organization. Set up Bot Owner
Bot name: Type the name of your chatbot. This is an internal name to BotStar App, not for public recognization. Set up Bot Name
Bot Timezone: This is a Timezone of where your bot is based in. Set up Bot's Timezone
Note: When using Broadcasts to send messages to the subscribers, if you choose Bot's Timezone, messages will be sent based on the bot timezone in general settings. Set up Timezone in Broadcasts
Languages: You can set the language for your chatbot by selecting Primary language. Primary language is used as default language for your bot. If chatbot operators want to design a multi-lingual bot, they can add Secondary languages and use Change Editing language button to switch between languages throughout BotStar platform. Set up languages
API: You can take the Access Token here. Access Token
Danger Zone: When bot operator wants to delete the bot, just type in the name of the bot in
Delete this bot. Please be certain! Once you delete a bot, there is no going back. Delete a bot
Behaviors will help chatbot operator to build a more natural and human-like chatbot, including:
Read Receipt: mimick human behaviour as if your bot is reading or typing a message.
Typing Indicator: set the time how long your bot pretends to type a message. This setting is applied to all blocks. However, you can adjust typing time for each block individually. Behaviors Settings
Tip: Blocks with long contents and following blocks should have a longer than usual so users can have time to digest without being bombarded.
Human Takeover: You can manually takeover any conversations from BotStar Inbox, and/or Facebook Page's Inbox. You can control the expiry of the sessions. We also provide options to switch on or off human takeover mode automation.
Human Takeover Settings
For more details, please see our documentation about Human Takeover.
Greeting: Set up First-Time Greeting Message. This message will be shown to first-time users. Set up Greeting Message
And here is what you get:
Auto Fallback when bot can not respond: This is the safe guard message that your bot will always refer to in case it does not understand user response. You can choose a block in Flow Editor to reply chat users in case bot can not respond. For example, choosing block Bot cannot understand to respond chat users
Auto Fallback when bot can not respond
Here is what you get:
Auto Fallback Message
Learn how to use fallback block and avoid dead-end message at this documentation
Assist user navigating upon Dead-end Message: If the chatbot operator want to avoid dead-end conversations with customers, they can enable a quick reply option to allow user to go back to the selected block and keep a text conversation going.
Assist user navigating upon Dead-end Message
Here is what you get:
Avoid a dead-end conversation
Chatbot owner can invite collaborators to manage and edit the bot via email. In addition, chatbot owner can authorize collaborators by adjusting their permissions per feature:
None: Collaborators cannot do anything on your bot
View (view only): Collaborators can only view your bot
Edit (view and edit): Collaborators can view and edit your bot
You also can set your chatbot as a new template with the option Export to Template.
Export to template