Learn how to set up billing for your customers. This article contains information on upgrading a bot and managing your billing.
Upgrade your bot
Step 1 Click
Upgrade in the top right-hand corner
Step 2 Choose plan and click
Go to Payment
Step 3 In the Payment Information screen, fill in all your pertinent billing details as well as your card number, expiry date and CVC.
Step 4 Click
Update Now to complete
BotStar currently accepts online payments through Visa, MasterCard, American Express, Diners Club, JCB and Discover.
Cancel your plan
Only bot owner can cancel billing.
Step 1 In the top right corner of BotStar App, click your profile photo, then select
Subscription from the drop-down menu.
Step 2 In Bot Subscriptions, select the bot you want to cancel plan. Then click
Cancel Plan button
Step 3 The pop-up window will appear, confirm
No to cancel subscription
Manage your billing
Step 1 Click your account in the top right-hand corner of BotStar App and select
Billing from the drop-down menu.
Step 2 In Billing, you will see Upcoming Transaction and Transaction History.
In Upcoming Invoice, click on
Details to see upcoming invoices.
In Transaction History, click on
Details to see paid invoices.
Frequently asked questions about billing
1. What should I do when my credit card is declined?
If a payment is declined, you'll see an error message as shown in picture below.
In most cases, credit card declines can be fixed by re-entering your billing information (be sure to double check that you entered the card info correctly). If re-entering your billing information doesn't solve the problem, try these additional steps:
Use a different card
Call your bank or credit card company
To use a different card, go to Billing / Payment to check card status and change credit card
2. How can I downgrade a plan?
We are working for downgrading a plan. We will realese it soon (expect in the next two months)