Audience refers to the users who interact with your chatbot. In the context of this article,
Audience is the screen that helps you to manage and organise the chatbot's users data.
This list shows users' information and attributes such as: Name, Gender, Locale, Timezone, and Last seen. In order to select which attributes to be shown, click the eye button on the upper right corner of the screen.
Select attributes to be shown
Click on each row to view Detail information of that particular user or make tags to classify chat users.
In Audience Details screen, there are two things to be noticed:
Tags are used to classify your audiences. Audiences can be tagged/untagged manually or automatically:
Manually: In Audience Details screen of
Audiencetab or in Inbox Details screen of
Click "Add" to add tag
Choose a tag name
Add tag successfully
Note: Tagging/Untagging a large amount of chat users at once can be done simply with
Bulk Actionas below:
Step 1: Tick off users who need to be tagged/untagged.
Step 2: Click
Bulk Actionsin the upper right corner of the screen, choose the action need to be done.
Automatically: To tag/untag users automatically, drag and drop
Tag/Untagaction into the Flow Editor.
Drag and drop Tag action into the Flow Editor
Choose a tag name
User attribute is a field that holds value and sticks with an end-user until the next time it's updated again. It is used to optimize the process of filtering as well as sending broadcast. There are two types of user attributes: System Attributes and Custom Attributes
System Attributes are available in every bot and contain basic user information captured by the system.
Custom Attributes are the user-defined attributes in each bot. Custom Attributes can be updated manually via BotStar Audience or automatically by using action Update User Attributes in the Flow Editor.
Also, users' information can be downloaded via Audience export or other integrations such as Zapier or Integromat.
Manage User Attributesis only available to PRO plan users. To create a user attribute, you need to fill in these information:
Name: Displayed name of new attribute.
Type: Type of data of this new attribute. There are 4 types of data: Text, Number, Date and Yes/No.
Create a user attribute
You can find information of one (group) user promptly with the BotStar's filter condition. Data is filtered by tag or user attributes (includes: Name, Gender, Locale, Timezone, Subscription status).
Example filtering by a condition
Quick filter by tag
At this section, bot admin can search for information of chat users who are distributed by tags.
Example filtering by tag