Analytics feature provides overview of bot activities and help you to track how bot performs.
Access the Analytics
There are 2 ways to access the Analytics:
Option 1: From the Bot Management site, select
Analyticsin dropdown list of bot.
Option 2: On a bot editing screen, select
Analyticson the left side bar.
Report on chatbot operation
This report allows you to check how many messages your chatbot has sent and received over a period of time. Please note that messages can can be text, photo, multimedia or attachment. Read more about Inbox which stores all messages.
Example Messages graph
This report allows you to check how many conversations with users your bot has generated over a period of time. It is so easy to keep track of the growing number of conversations day by day.
A conversation is counted as "new" when a user interacts with bot for the first time. Days later, if that user continues to chat with bot, this interaction is counted as "existing" conversation for that day (even if that user deletes the conversation and starts a new one).
Example: A user interacts with a bot for the first time on Monday. That will count as 1 new conversation. On Tuesday, if the same user continues to chat with the same chatbot, "new" conversation will be displayed as 0 and "existing" conversation will be 1.
Example Conversations graph
This report shows the user who interact with this bot over a period of time. Read about chatbot audience.
"New users" is the number of new users interact with your bot in selected period of time. "Returning users" are people who did chat with chatbot before.
Example Users graph
This report shows the gender ratio of your audiences. However, if a user sets their gender as private/ unknown gender on Facebook or if that user chats with your chatbot on a website, their gender will be displayed as unknown.
Example Gender graph
This report shows the total subscribers - users who have interacted with your bot and subscribe to it.
Example Subscribers graph
Time Range Selection
Time in Analytic reports are based on the timezone that set for your chatbot settings. BotStar supports these fixed time range:
Last 2 Days
Last 1 Week
Last 2 Weeks