Analytics feature provides overview of bot activities and help you to track how bot performs.
Access the Analytics
There are 2 ways to access the Analytics:
Option 1: From the Bot Management site, select
Analyticsin dropdown list of bot.
Option 2: On a bot editing screen, select
Analyticson the left side bar.
This report allows you to check how many messages your bot has sent and received over a period of time. Please note that messages can can be text, photo, multimedia or attachment.
Example Messages graph
This report allows you to check how many conversations with users your bot has generated over a period of time. It is so easy to keep track of the growing number of conversations day by day.
A conversation is counted as new when a user interacts with bot for the first time. Days later, if that user continues to chat with bot, this interaction is counted as existing conversation for that day (even if that user deletes the conversation and starts a new one).
Example: A user interacts with a bot for the first time on Monday. That will count as 1 new conversation. On Tuesday, if the same user continues to chat with the same bot, new conversation will be displayed as 0 and existing conversation will be 1.
Example Conversations graph
This report shows the user who interact with this bot over a period of time.
New users is the number of new users interact with your bot in selected period of time. Returning users are people who did chat with bot before.
Example Users graph
This report shows the gender ratio of your audiences. However, if a user sets their gender as private/ unknown gender on Facebook or if that user chats with your bot on a website, their gender will be displayed as unknown.
Example Gender graph
Time Range Selection
Time in Analytic reports are based on the timezone that set for your bot settings. BotStar supports these fixed time range:
Last 2 Days
Last 1 Week
Last 2 Weeks