Build your own chatbot brand

BotStar provides you with a Custom Branded-App. It has never been so easy to start up your chatbot business and start to build your own brand identity.

Login to The Branded App

In BotStar App, you are able to log in with Facebook, Google, or your Email Address & Password. However, in the Branded App, you are required to log in with your Email address and password.

  • If you have already logged in to BotStar using Google/ Facebook accounts, please create a login account to the Branded App. You may click on Forgot password? to reset your password before logging in.
  • If you have already logged in to BotStar using username/ password, just use it to log in to the Branded App directly.

Update Your Organization Information

Go to your Account > Team and update the organization information. Then click on Save button to save all changes.

  • Team Profile:

    • Name: The organization name
    • Email: Email address to contact with your organization
    • Logo: Your organization logo
  • Branded-App Configuration:

    • Custom App URL: You’re first required to customize your domain before adding it here.
    • Custom Email Sender: Kindly set up the custom email sender before filling in this field.
    • Custom primary color: Your logo and primary color should not be the same as BotStar’s color and logo.
  • Member Management: This should be updated once your branded-app is successfully set up and ready to work.

Custom Domain

Create a CNAME record that points your branded app domain to For example, a CNAME that points client.example.comto

To set up your CNAME record please follow these steps:

  • Step 1: Sign in to your domain host.
  • Step 2: Decide your unique CNAME record.
  • Step 3: Add the CNAME record to your domain’s DNS records if you are in the process of mapping your website.

Note: You can also read Add a CNAME record to your domain's DNS records for more details.

Custom Email Sender

Email Sender is the email address where your system emails will be sent from. Before adding Email Sender to the Custom Email Sender field, you are required to get the Email Sender setting done by updating DKIM & SPF records and verifying the email before using.

1. Setting up DKIM

DKIM is a DNS-based email authentication mechanism that helps us more effectively send mail on your behalf by allowing receivers to verify that we have permission to send your email.

To enable DKIM, please follow these 2 steps:

  • Step 1: Replace in with the domain you're setting up.

  • Step 2: Create a TXT record for with the below DKIM value:

v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB;

2. Setting up SPF

SPF is another DNS-based email authentication mechanism.

  • If you don't yet have an SPF record, you'll need to add one for your domain. At a minimum, the value should be as the following:
v=spf1 ?all
  • If you already have a TXT record with SPF information, you'll need to add the following servers to that record by adding to the record right before the last operator, which is usually ?all, ~all, or -all.

3. Email Verification

The last step in setting up your custom email sender is to verify the email.

Please provide us your email sender ( for example) so that we can send a verification link to this email address.

Once you have received the verification email, please forward that email to us at and we’ll handle the rest.

If you have any concerns, please feel free to leave a comment below or contact us through For more details on how we have helped our customers grow their business, you can view our use cases, blogs or join our BotStar community to learn and share new things 😊

Did you find it helpful?   Yes   No